Order cancellations must be made by submitting an email to: sales@urbanoutlet.co.uk

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. We will issue a full refund (excluding delivery costs) on receipt, or exchange the item for a different size / colour if preferred. Please note:

The item(s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please provide us with a tracking no. of the returned item(s).

The cost of returning the item to us is your responsibility. Please note that we do not accept parcels returned by cash on delivery (COD).

The parcel can take up to 7 working days to be returned to our address, unless sent via special delivery.

Please note to enclose a note in the returned parcel with the original order number, which can be found on your order confirmation.

We will not accept returns for any non-faulty items that have been worn and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or e-mail) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

If the item you received is faulty or if the item is not what you originally ordered, please report so when writing an email to sales@urbanoutlet.co.uk, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.